SHIPPING & RETURNS

NOURISH • BALANCE • THRIVE

Shipping Information

At Seranova Wellness, we want your shopping experience to feel simple, clear, and supported from checkout to delivery. Because our products may ship from different trusted suppliers, processing and delivery times may vary by item.

• Orders typically begin processing within the timeframe shown on the product or checkout page.
• Shipping times may vary based on the supplier, product availability, destination, and carrier conditions.
• Tracking information will be provided when available.
• Orders containing multiple items may arrive in separate packages.

If an order cannot be shipped within the expected timeframe, Seranova Wellness will work with the supplier to provide an update. When required, customers may be offered the option to continue waiting or cancel the delayed order for a refund.

Order Changes & Cancellations

If you need to make a change or request a cancellation, please contact us as soon as possible through shopseranovawellness.com.

Cancellation requests are not guaranteed once an order has begun processing or has shipped. If the order has already shipped, it may need to be handled through the return process outlined below.

Returns & Refund Requests

Return and refund requests must be submitted within 15 days of delivery. Some products or suppliers may have different return guidelines, which will be noted on the product page when applicable.

To request a return or refund, please contact us through shopseranovawellness.com with your order number and a clear description of the issue.

Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, missing an item, or significantly different from what was described, please contact us within the return window so we can review the issue and work toward a resolution.

To help us process your request quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos or video showing the product, packaging, damage, defect, or incorrect item
• Any relevant tracking or carrier information

If the issue is approved, the resolution may include a refund, replacement, redelivery, or return instructions depending on the item, supplier policy, and product availability.

Return Shipping

If a return is required for a damaged, defective, incorrect, or significantly misrepresented item, return instructions will be provided after the request is reviewed. In some approved cases, a prepaid return label may be provided.

For non-defective returns, such as ordering the wrong item, changing your mind, or no longer needing the product, return approval may depend on the supplier’s policy. Customers may be responsible for return shipping and any approved restocking or repacking fee. Any restocking or repacking fee will not exceed 35% of the order total.

Incorrect Shipping Information

Please review your shipping information carefully before submitting your order. If you notice an error, contact us immediately through shopseranovawellness.com.

Address corrections are not guaranteed once an order has begun processing or has shipped. If an order is delivered to an incorrect address provided at checkout, the customer may be responsible for any loss, return shipping, or redelivery costs.

Shipping Delays, Lost Packages, or Tracking Issues

If tracking has not updated, a package appears delayed, or a shipment is returned in transit, please contact us so we can review the order with the supplier and carrier.

Delays may occur due to holidays, severe weather, carrier disruptions, supplier processing delays, or other circumstances outside of normal control. We will do our best to help resolve shipping concerns as quickly as possible.

Refund Timing

Once a refund is approved, processing times may vary depending on the supplier, payment processor, and financial institution. Approved refunds are generally processed as quickly as possible after approval, returned shipment confirmation, or supplier verification.

Warranty Information

Warranty coverage, if available, may vary by product and supplier. Any specific warranty details will be listed on the applicable product page or provided by the supplier when available.

Need Help?

We want your experience with Seranova Wellness to feel supported and stress-free. If you have questions about shipping, returns, or an order issue, please contact us through shopseranovawellness.com.

Thank you for shopping with Seranova Wellness.