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Home > Privacy Policy

Privacy Policy


PRIVACY POLICY

NOURISH • BALANCE • THRIVE

INFORMATION WE COLLECT

At Seranova Wellness, we value your privacy and are committed to protecting your personal information.

When you purchase products, create an account, contact us, or interact with our website, we may collect information such as:

  • Name
  • Email address
  • Billing and shipping information
  • Phone number
  • Order history
  • IP address and browser information

This information helps us provide services, process transactions, improve your shopping experience, and support our customers.

CONSENT

By providing personal information to complete a purchase, verify payment, arrange delivery, or process returns, you consent to our use of that information for those purposes.

For optional communications such as newsletters, product updates, or marketing messages, you will have opportunities to opt in or unsubscribe.

If you wish to withdraw consent or update your preferences, you may do so through shopseranovawellness.com.

DISCLOSURE OF INFORMATION

We may disclose information when required by law or when necessary to enforce our Terms & Conditions.

PAYMENTS & WEBSITE SERVICES

Our website may use secure third-party providers and payment processing services to help operate the shopping experience.

Payment information is encrypted and processed according to industry security standards including PCI-DSS requirements.

Payment information is retained only as long as necessary to complete transactions and meet legal obligations.

THIRD-PARTY SERVICES

Some services used by Seranova Wellness are provided by third parties including payment processors, analytics providers, and technology partners.

These providers only receive information necessary to perform services on our behalf.

We encourage reviewing the privacy policies of third-party providers used during transactions.

EXTERNAL LINKS

Our website may contain links directing you to external websites.

Seranova Wellness is not responsible for the privacy practices or content of external websites.

SECURITY

We take reasonable precautions and follow accepted industry practices to help protect your personal information.

While no online transmission or storage method can guarantee complete security, we use commercially reasonable safeguards to protect customer data.

COOKIES

Cookies are small files stored on your device that help improve website functionality and recognize repeat visits.

Cookies may enhance shopping, account access, and site performance.

Most browsers allow you to disable cookies; however, certain website features may not function properly if cookies are disabled.

AGE REQUIREMENTS

By using this website, you confirm that you are at least the age of majority in your jurisdiction or are using the website with proper consent and supervision.

CHANGES TO THIS POLICY

Seranova Wellness may update this Privacy Policy periodically.

Updated versions will be posted on shopseranovawellness.com.

QUESTIONS OR REQUESTS

Questions regarding this Privacy Policy, information requests, or account concerns may be submitted through our Contact Us page at shopseranovawellness.com.


Thank you for shopping with Seranova Wellness.

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